Shipping policy

We ship from Lansing, Michigan or Minneapolis, Minnesota every Monday through Friday, excluding weekends & holidays!

U.S. Shipping Transit Times

Our current processing time is 1 to 4 business days on all orders. Our default method of shipping is UPS Ground Standard, which takes approximately 5-8 business days to deliver within the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO. Most customers receive their order within a week, but delays are possible.

ESTIMATED TRANSIT TIMES:

  • Standard Shipping arrives approximately 7-14 business days
  • Priority Shipping arrives in an estimated 2-3 business days
  • Express Shipping arrives in an estimated 1-2 business days

Orders placed with priority or express shipping are estimates only. We do not ship over the weekend/holidays, and all orders placed after 12am EDT on Fridays will ship on the next business day. This includes priority and express shipments. Please order accordingly.

Expedited shipping options are not available during New Release days due to the volume of orders we receive.

International Orders

ESTIMATED TRANSIT TIMES:

  • Canada & Australia: 2-5 business days
  • Europe & Middle East: 2-8 weeks
  • New Zealand and Oceania: 10-20 business days

Tracking is NOT available in all countries. Tracking to certain countries will only update until it leaves the USA. Please contact your local post office or courier for further information.

Order Status

  • Due to the volume of orders we process, we cannot cancel an order once it's been placed — especially on New Release Day.
  • All orders come with shipping and tracking information! Please check your emails for updates.
  • Please allow 48 hours for tracking to be updated.
  • We advise to sign up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.
  • We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.
  • If you have any questions or concerns about shipping, please feel free to contact us at: gypsymooncorp@gmail.com

Business/Commercial Addresses

If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.

Import Taxes & Duties

Buyers are responsible for any customs and import taxes incurred that may apply. Gypsy Moon is not responsible for delays due to customs, duties, or taxes.

Refused Or Un-deliverable Packages

Refused or un-deliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.

Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. Please place a new order with correct shipping address/information if you would like your items re-sent.